f's Privacy Policy
When you use f, keeping your personal information secure is our top priority. This policy clearly states what information is collected, why it is collected, and how it is used.
Introduction and General Policy
f is an online betting and casino platform operated for Bangladeshi users. It is our responsibility to protect the information you provide while using our services. This privacy policy has been drawn up to clearly inform you of what information we collect, how we process it, and under what circumstances it may be shared.
This policy is connected to and complements f's Terms and Conditions. Please read both documents carefully before opening an account on the site. If any changes are made to this policy, you will be notified through your registered contact method or through the site.
All services of f are for persons aged 21 or above only. Information is collected during the age verification process at the time of account registration, and that information is protected under this policy.
What Information We Collect
Providing certain personal information is required when creating an account and using services on f. The types of information collected are detailed below.
Identity Information
The following information is collected at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport number (when verification is required)
Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction amount and date
- Transaction reference number
- Wallet balance information
Technical Information
Information automatically collected during site browsing and app use:
- IP address
- Browser type and version
- Device operating system
- Cookies and session data
- Time spent on site and navigation patterns
Gaming Activity Information
Betting and gaming information linked to your account:
- Betting history and results
- Game play patterns and duration
- Bonus and promotion claim records
- VIP level and points information
Purpose of Information Use
Information collected on f is used only for lawful and specific purposes. No additional or unrelated use is made.
3.1 — Service Operation and Account Management
Personal information is used to create, verify, and manage your account. This includes ensuring login security, managing the password recovery process, and sending important account-related notifications. Financial information is essential for completing deposit and withdrawal transactions successfully.
3.2 — Identity Verification and Fraud Prevention
f verifies users' identities to prevent fraud, money laundering, and unauthorized access on the platform. Government-issued ID information submitted during this process is stored securely. This verification process is necessary to prevent the use of multiple identities from a single account.
3.3 — Service Improvement and Personalization
f's services are improved by analyzing users' gaming preferences and behavior. Relevant games, promotions, and offers are shown based on your preferences. This makes your experience more suitable for you, but this analysis is never sold to third parties.
3.4 — Customer Support and Communication
Your account information is used when providing assistance via live chat or email. f's support team provides service in both Bengali and English, 24 hours a day, 7 days a week, and records of this communication are kept.
3.5 — Responsible Gaming
Users' gaming behavior is monitored to identify the risk of excessive gambling, and warning messages are sent when needed. You can read our full Responsible Gaming guidelines to learn how to set limits and activate self-exclusion.
Information Sharing and Disclosure
f does not sell users' personal information commercially to third parties. However, information may be shared to a limited extent in certain specific circumstances.
4.1 — Service Providers
Trusted third-party services may be used for payment processing, technical infrastructure maintenance, and fraud detection. These providers may not use the information they receive for purposes beyond those directed by f, and they are bound by contractual confidentiality obligations.
4.2 — Legal Obligations
If disclosure of information is required by law or in accordance with government directives, f is obliged to do so. This includes court orders, law enforcement investigations, and requirements related to anti-money laundering activities. In such circumstances, an attempt will be made to notify you where possible.
4.3 — Information with Game Providers
When playing games on platforms from Evolution, Pragmatic Play Live, PG Soft, JILI, and other game providers, some technical data may be transmitted to their systems. This data is primarily used to ensure the functionality of the games, and personally identifiable information is kept to a minimum.
4.4 — Business Transfers
In the event of a future business merger or acquisition, user information may be transferred. However, in such a case, the new operator will be required to comply with the terms of this privacy policy, and users will be informed in advance.
Methods of Data Protection
All personal information stored on f is protected by high-standard technical and administrative security measures.
Encryption
SSL/TLS technology is used to keep all data exchanged between the site and server encrypted. Stored financial and personal information is protected with AES encryption.
Access Control
Only authorized staff are granted access to user information for specific work purposes. All access is logged and reviewed regularly.
Server Security
Data is stored on secure servers where firewalls, intrusion detection systems, and regular security audits are maintained.
However, no one can guarantee complete security when transmitting data over the internet. Therefore, while f takes the highest security measures, users are also requested to keep their account passwords private and to report any suspicious activity immediately.
Cookies and Tracking Technology
6.1 — What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. The main purpose of using cookies on f is to keep login sessions active, remember language preferences, and improve the functionality of the site. Without these cookies, some core features of the site may not work properly.
6.2 — Types of Cookies
- Essential Cookies: Required for login, session management, and security.
- Functional Cookies: Remember language, currency, and display preferences.
- Analytical Cookies: Help analyze site usage to improve service quality.
- Marketing Cookies: May be used to display relevant f-related advertisements.
6.3 — Cookie Control
You can disable or delete non-essential cookies at any time through your browser settings. However, disabling essential cookies may disrupt the site's login and core functions. Mobile app users can manage various data collection options from the app's settings.
User Data Rights
As an f user, you have certain basic rights over your own personal information.
Access and Review
You can request at any time what information f holds about you. A request for data access can be made through the support team and will be provided after verification.
Right to Correction
If there is incorrect or outdated information in your account, you can request a correction. Identity verification is required when changing your name, email, or mobile number.
Deletion Request
You can request that your personal information be deleted when closing your account. However, some information may need to be retained for a specified period due to legal obligations.
Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you have the option to opt out of that service at any time. However, important account-related notifications will always be sent.
To exercise any of the above rights, contact f's support team. After receiving your request, verification will be completed and action will be taken as quickly as possible. For more details, see the Frequently Asked Questions.
Information Retention Period
8.1 — Active Accounts
While an account is active, f retains all relevant information. This information is used to ensure service quality, resolve disputes, and display account history.
8.2 — Closed Accounts
Even after an account is closed, transaction records and identity-related information are retained for a specified period to meet legal requirements. Once this period has passed, the information is securely deleted or converted in a way that removes personal identifiability.
8.3 — Transaction Records
Financial transaction records made through bKash, Nagad, and Rocket are required to be retained for a specified period in accordance with financial regulations. These records are primarily used for dispute resolution and audit activities.
Protection of Minors
f does not intentionally collect information from any person under the age of 21. An age verification process exists at the time of registration, and if any account is found to belong to a minor, it is immediately closed and the related information is deleted.
If a parent or guardian believes their child has opened an account on f, please contact the support team immediately. After proper verification, the account will be closed and the related information will be deleted.
Policy Changes and Updates
10.1 — Notice of Changes
f reserves the right to change this privacy policy at any time. For significant changes, a notification will be sent to your registered email or mobile, and it will be clearly noted on the site. Continued use of the site after changes will be considered acceptance of the new policy.
10.2 — Update Date
After each change, the update date will be noted at the top of this page. Previous versions can be requested through the support team.
10.3 — Related Policies
This privacy policy is part of f's overall legal framework. To get a complete picture of f, visit our about page. All documents apply together and complement each other.
Contact & Support
If you have any questions, concerns, or requests regarding this privacy policy, please contact f's support team.
Live Chat
f's live chat service is available 7 days a week, 24 hours a day. Support is available in both Bengali and English. Any data protection requests can be submitted directly through live chat.
Email Contact
For written requests or complex matters, contact us by email:
[email protected]
Requests for data access, correction, or deletion can be made by email.