f's guide to responsible gaming
Betting is a form of entertainment — but it stays healthy only when you are aware of your own limits. At f, we want every player to play safely, in a controlled way, and with enjoyment.
Betting is for adults only
Opening an account at f and taking part in any form of betting or casino activity is strictly for persons aged 21 or above. Age verification information must be provided at registration, and f may request identity and age documents at any time. If a person under age creates an account by any means, this is prohibited and the account will be closed immediately.
If there are children or teenagers in your home, make sure your account login details are kept secure. Enable parental controls on your devices and log out at the end of each session.
Our Terms and Conditions set out in full the policies on age limits, account verification, and user responsibilities. It is worth reading that page if you have any doubts.
f's commitment
We believe responsible betting is not just a set of rules — it is a genuine expression of care for the player's wellbeing. The f platform is built so that you can control the pace of your own play.
Setting deposit limits, taking a break, or stopping completely — each of these tools is made for you. Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.
Under our Privacy Policy, any information you provide for responsible gaming purposes is completely confidential and is not shared with third parties.
Tools to keep yourself protected
Set deposit limits
Set a maximum amount you can deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately; to increase it, a set waiting period must pass.
Session time limits
Set in advance how long you will play in one sitting. When the set time is up, the platform alerts you and can end the session if needed.
Temporary break
If you feel you need a break for a while, you can temporarily suspend your account. Take a break of anywhere from 24 hours to several weeks, as suits you.
Self-Exclusion
If you need longer-term help, activate self-exclusion — there is an option to close your account for 6 months or permanently. Any attempt to open a new account during self-exclusion will be rejected.
Review your gaming history
You can view your deposit, withdrawal, and betting history from your account at any time. Reviewing your own patterns makes it easier to make informed decisions.
Contact the support team
Share any concerns directly via 24/7 live chat. The support team provides immediate help in Bengali to change limits or activate self-exclusion.
Warning signs of problem gambling
If you notice any of the signs below in yourself or someone you know, consider seeking help right away. These signs indicate a problem is starting — the right path is to seek a solution, not to hide it.
- Feeling a repeated urge to bet more to try to win back money you have lost
- Deciding to stop playing but coming back again and again
- Hiding the amount you bet from family or friends
- Betting money taken from daily expenses, debts, or savings
- Spending time gambling while neglecting work, studies, or family
- Feeling restless, irritable, or low when you cannot play
- Thinking of betting as a solution to financial problems
How to bet in a controlled way
Responsible betting does not mean less enjoyment — it means making that enjoyment last.
- Set a maximum spending limit in advance and stick to it
- Be mentally prepared to stop when you are losing — losses can never be "chased back"
- Betting is not a source of income — treat it as the cost of entertainment
- Take regular breaks and spend time on other hobbies and social activities
- Avoid large bets when driven by emotion — whether you are feeling down or overly excited
- Stay away from playing if your judgment is impaired by alcohol or any other reason
Where to turn if you have a problem
Asking for help is not a sign of weakness — it is the first step of the right decision. Beyond f's support, help is available from family and professional counsellors.
| Source of help | How to contact | What kind of help you will get |
|---|---|---|
| f Live Chat | Live chat option on the platform, available 24/7 | Setting limits, temporary suspension, activating self-exclusion; support in Bengali and English |
| f Email Support | [email protected] — for written requests and detailed questions | Formal self-exclusion requests, account review; responses in Bengali and English |
| Family and trusted people | Direct conversation | Emotional support, help with account changes, assistance building a balanced daily routine |
| Professional counsellor | Mental health specialist or behavioural therapist | Structured therapy and long-term support to overcome gambling addiction |
| Community support groups | Local or online groups | Sharing experiences with others facing the same problem, mutual encouragement and support |
About self-exclusion and account controls
Self-Exclusion is a formal process through which you can request that your f account be closed for a set period or permanently. Once this decision is made, it will not be possible to log in, deposit, or place bets. Self-exclusion cannot be lifted by you before the period ends.
Lowering a deposit limit takes effect immediately, but a request to increase a limit takes effect after a waiting period of a few days — so there is no opportunity to make excess deposits in an emotional moment. This arrangement is designed with your protection in mind.
When a session time limit is active, you will be able to see how long you have played in that session. When the set time is up, a warning message will appear and you will be advised to take at least a short break before returning.
Our FAQ page has detailed answers to many questions about how to activate self-exclusion, the rules for changing limits, and other account-related topics.
To protect minors (persons under 21), we recommend that you keep password protection enabled on your devices and activate content filters on any device that children use. Never share your f account password with anyone else.
Betting is a form of entertainment — it can never be a reliable source of income. The outcome of every bet is uncertain and mathematically favours the house over the long term. Therefore, only bet money whose loss would have no effect on your daily life, relationships, or financial security.
Get help quickly
Contact f's live chat right now. The support team is available 24/7 in Bengali and will provide immediate help with setting limits or activating self-exclusion.
Tell your family
Let someone you trust know that you have set limits. Family support plays an important role in building healthy long-term habits.
Professional advice
If you feel you are losing control, seek advice from a mental health professional. This is the right and courageous step to take.